A pleasant stay at a hotel is the result of synergistic work between various professionals, often invisible to guests. There are several professionals with specific roles to ensure an impeccable experience for customers.
Management: the beating heart of the hotel, responsible for overall coordination, corporate strategy, and compliance with quality standards.
Main departments: each functional area is led by a manager who supervises their team and oversees their training. Among the main ones:
Front Office: the first point of contact with guests, handling check-in, check-out, reservations, and information.
Housekeeping: the team responsible for cleaning and tidying rooms and common areas. This department ensures an impeccable environment for guests.
Catering: coordinates service in the dining room and kitchen, ensuring the quality of food and the dining experience. The team consists of chefs, waiters, and bartenders who delight guests with excellent offerings.
Maintenance: they carry out repairs and technical interventions, ensuring the perfect functioning of all facilities and systems.
In addition to these departments, there are other roles such as the concierge, the gardener, and the baggage handling staff.
SIVIS manages staff at various hotels throughout Italy, coordinating housekeepers, floor maids, and porters. Over the years, some establishments have also requested minor maintenance or dishwashing services.
Contact us for more information, or find out how you can join our team.
