The porter: backbone of hotels
Porters are the silent pillars of the hotel world. Their job is to ensure guests have a flawless stay, working with the utmost discretion. The porter is the friendly face of the hotel. They welcome guests, take care of their luggage, accompany them, and ensure their arrival is comfortable. This direct contact with guests requires […]
Chambermaid: the invisible face of hospitality
Housekeeping staff play an essential role in ensuring guests’ comfort. In the bustling ecosystem of a hotel, housekeeping staff play a key role in ensuring guests have a flawless stay, as they are personally responsible for tidying the rooms. CONTENTS What are the duties of floor maids? Clean and sanitize the room and surfaces. Make […]
CitizenM arrived in Rome
CitizenM has arrived in Italy with its first hotel! A creative hotel in the center of Rome that brings together architecture, art, and design. CONTENTS What is citizenM? CitizenM is an international hotel group founded in 2005 by Rattan Chadha. It was created with the idea of transforming hospitality in a contemporary way. The chain […]
The Governess: the queen of the piano
Within the diverse landscape of hotel staff, the housekeeper stands out for her central role and responsibility in ensuring guests have a flawless stay. She is responsible for her assigned floor and is an experienced professional with several years of experience. CONTENTS What does he do? Staff management: Supervises, manages, and monitors the work of […]
Behind the scenes of hospitality: how the staff of a hotel is divided up
A pleasant stay at a hotel is the result of synergistic work between various professionals, often invisible to guests. There are several professionals with specific roles to ensure an impeccable experience for customers. CONTENTS Let’s find out together how the staff of a hotel is organized: Management: the beating heart of the hotel, responsible for […]